By Tony Hsieh
Grand Central Publishing, $23.99, 253 pages
Delivering Happiness: A Path to Profits, Passion, and Purpose is written by Tony Hsieh (pronounced Shay), CEO of Zappos.com Inc. His story begins by endearing the reader to who Tony Hsieh is, decisions he made along his life’s path, and how he got to where he is now as a self-made, successful businessman. It ends with sound, common-sense advice with business seminar-style training and education. Hsieh takes you on a step-by-step tour through his successes and failures to convey the ebb-and-flow challenges of starting and running a successful start-up company. His humorous, witty, satirical antidotes allow the reader to take a peek into the dynamics of his company’s culture with actual emails, blogs and employee comments on working at Zappos. Corporate lingo is minimally used; when it does appear, Hsieh rightly defines the meanings as if you were sitting down with him enjoying a cup of coffee and just picking his brain about his experiences. He gives business strategies for thinking outside the box, trying new, yet at times risky, tactics to get the results he envisions.
Delivering Happiness is one of the best business strategy books written in a long while. Hsieh inspires drive without pretense or unattainable grandeur.