sayAn Incredible Resource for Improving Your Communication Skills




By Carol A. Fleming, PhD
Berrett-Koehler Publishers, 123 pages, $18.95

It’s the Way You Say It is a goldmine of useable information to improve your verbal and nonverbal skills. Carol A. Fleming is a speech and language pathologist who shares her techniques for voice and communication. Chapter one begins with an assessment. Chapter two covers nine vocal challenges while chapter three reviews vocal techniques. Chapters four and five review what to say coupled with nonverbal body language. Chapter six includes business communication situations. Fleming shares many client stories by discussing the initial communication issue, what she recommended and what the client did to overcome the challenge. Fleming does not offer any “quick fix” remedies, but instead gives an action plan expecting the client to practice to improve the skill.

” People easily make the leap from the sound of your voice to the nature of your personality.”

It’s the Way You Say It has so much valuable information, you will want to read this book over and over, highlight the meaningful areas and practice the activities that Fleming suggests. You can address a single issue or your entire communication pattern with this incredible resource. Buy it, use it, practice it and watch your communication skills soar!

Reviewed by Seniye Groff

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